Compliance & Accessibility

Accessibility Policies & Documents

ORMDI is committed to accessible healthcare for all patients and visitors. Find our AODA compliance documents, privacy policy, and accessibility procedures below.

Our Commitment

Accessible Healthcare for Every Patient

ORMDI is committed to providing accessible healthcare services to all patients and visitors. We strive to ensure that our facilities, services, and communications meet or exceed the standards set by the Accessibility for Ontarians with Disabilities Act (AODA).

AODA

Compliance Documents

The following documents outline our policies and procedures under the Accessibility for Ontarians with Disabilities Act. All documents are available in alternative formats upon request.

ORMDI Privacy Policy

Our commitment to protecting your personal information

View PDF Document

ORMDI AODA Communication Procedure

Communication support and accessibility procedures

View PDF Document

ORMDI AODA Feedback Procedure

How to provide feedback on accessibility services

View PDF Document

ORMDI AODA Service Animals Procedure

Guidelines for service animals in our facility

View PDF Document

ORMDI AODA Support Person Procedure & Consent

Support person procedures and consent forms

View PDF Document

What This Means for You

Our Accessibility Standards

We are dedicated to ensuring every patient and visitor can access our services with dignity and ease, in full compliance with AODA requirements.

We Provide:

  • Accessible parking and building entrance
  • Communication support upon request
  • Service animal accommodations
  • Support person assistance

Your Rights:

  • Request accessibility accommodations
  • Provide feedback on our services
  • Access documents in alternative formats
  • Receive respectful, dignified care

Get in Touch

Need Accessibility Support?

If you require accessibility accommodations or have feedback about our accessibility services, we're here to help.

Call: (905) 773-6861

All documents are available in alternative formats upon request. Please contact us to request documents in large print, audio, or other accessible formats.

Contact Us